Something came up and I can't go to the show anymore. Is there any way for me to cancel the order? Since Stubhub is a reselling site, you wont be able to cancel your order after purchase!
But you can always try to resell them! The person in question did not ask about reselling the tickets on Stubhub. A much better answer would have simply been No. JRW You are correct that the simple answer is no. However, we do want to provide alternatives for buyers who aren't able to attend rather than to simply say no, they can't cancel an order. The goal is not just to provide an answer, but to also provide alternatives in tough situations. DoNotPay can be by your side during the process and help you sue any company in small claims court.
We do still love going to events and want buying tickets online to be easy and safe. Check out the table below to see the best alternatives to StubHub.
Vivid Seats. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries.
Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Poor customer service is the biggest pet peeve to DoNotPay. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Hurry up and access DoNotPay from any web browser to check out everything we offer. To give you an example, we go out of our way to sort your issues with:.
Let DoNotPay solve this problem for me. We have helped over , people with their problems. Sit back and relax while we do the work.
Want your issue solved now? Hassle Free We have helped over , people with their problems. How to Get a Zelle Chargeback. Can You Chargeback on Cash App?
A Sample Letter of Refund Payment. All About Living Trust Idaho. Abbreviation for Revocable Trust - Explained. Terrible Service! We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. We lost the concert for that. I am quite dissappointed. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket.
I requested refund now, but they didn't reply me yet. I hope they will reply me asap, I just want get my money back. Just purchased ticket for depeche mode at mohegan sun arena I would like my money back due to a postpond concert hours before the concert. This site is horrible. I'm returning the tickets and buying else where. I will never use stub hub again.
Highly dussapointed. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. So is Amazon, but they can cancel orders and issue refunds.
This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there.
If you want your refunds, go through your credit card companies or banks. That's literally the only way you can get your money back from these thieves. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Just notified by email of event cancellation for Atlanta United vs Orlando.
Immediately called StubHub customer service. Said cancellation was glitch. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm.
The game has been changed to Sunday 27th August and we are simply no longer in the UK. I have explained this to them and basically they don't give a crap. This is so wrong in so many ways yet I don't have a leg to stand on. Awful company that I hope fails soon. We were able to register one wristband, but not the other. Contacted the event, and they said the wristband was already registered to someone else.
They explained to us the person who registered the wristband could show up to the event and claim they lost it. The festival would issue them a new wristband and cancel the "lost" one.
Problem is, I'd be wearing the "lost" one and would then be denied entry. Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. However, if it's not in your name you can't get this done. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie.
Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. If you call Stubhub they insult you and treat you like crap. When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband.
The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Most of us didn't leave yet! We waited two hours until they decided to open the door again. They only let a few more people in until they actually closed all the doors. I'm upset because I was already in and due to my ticket being purchased on stubhub I couldn't print it out inside Barclays because it wasn't from ticket master.
I would've been able to see Chris Brown. Cops said to all the r maiming people that we would get our refunds back! I'm just so disappointed because I don't know what went on that people with their tickets couldn't go in anymore!!
They sold me 2 non-existing tickets and even admitted it by email. No money back, no excuse as they claim this is the seller fault who mixed the tickets.. My USD are already there for 1 month. Donno what to do. For sure I can warn any one who is going to use this service. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. I'm sorry but how is it their fault you messed up or your plans changed?
Did you think about anybody besides yourself? A lot of tickets sold on stubhub are individual people. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets?
Nobody will know until game day. That's not their fault, that's your fault. Now you gave them no time to sell again.
When you mess up, that's your problem not stubhubs and not the original sellers. Also disputing a charge that you made is fraud.
You aren't supposed to dispute charges because you changed your mind. It's not fair to the seller or stubhub.
How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. That's why they have a return policy. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Purchased 2 tickets to a college basketball game.
No where does it state that you needed to be a student at the school to use these. When I received the tickets it is stamped on them in large letters Student ID required! Called stubhub, no help! Now what? A total ripoff! I selected a particular date for a Broadway show. However, from the date selection to the purchase the date was changed. Not certain how that happened but I think that the site was confusing and I didn't pay full attention.
I called immediately but received the same reply, "No refunds! I purchased tickets on their mobile app for a college basketball game. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID.
I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. I contacted StubHub who assured me that the disclosure was there as a part of my purchase and as a part of my listing. I emailed them screen shots proving there was no such disclosure. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. They assured me that the event I was trying to go to was popular and that I had a high chance of reselling but the most they would be able to for me was waive the sellers fee.
I do not want someone to buy my tickets without the same disclosure available. They said there was nothing else that they could do.
I am returning the tickets to the seller listed on the return label and filing a credit card dispute. Its a bull. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section.
Not to be confused with a free alcohol section which would have been great. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. I stated that it was not disclosed until after purchase and we went back and forth for a long time.
I asked for proof that it showed on the original order I was pretty sure it was not and I asked for screenshots proving this. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section.
I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. They told me their tech would review it. After placing me on hold they said, the tech reviewed it and it did show on the website. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager.
After another hold the rep told me the manager said the same thing. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Needless to say, I received a full refund. I ordered the tickets less than an hour ago. Don't take NO for an answer! And if you work in corporate you know that everyone has a boss except the CEO.
Keep asking to speak to someone higher! I purchased two tickets listed on site. When I have sold in the past, I have had to successfully upload PDF copies of tickets before listing. For most current purchase, the tickets were not actually available. This needs to be refundable and not just replacement tickets of same price as I will get seats I do not want. You should only sell what's actually available.
At this point, this transaction constitutes fraud. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? Or am I screwed. After a few minutes of having placed the order I realized that I had selected the wrong date, a week earlier than what I actually needed.
I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees.
I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Needless to say, I initiated a dispute over StubHub's transaction. Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge.
I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. I truly do not understand how I cannot get a simple refund on tickets that I ordered by mistake minutes after I placed the order BUT Stubhub can sell you tickets that are not even available for an unknown reason and miraculously find even better tickets for the same price?
Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I simply do not understand how this can happen. I called stub hub because my brother got the wrong seats for a concert. I called them within minutes to change the seats and they basically said I'm stuck with those seats.
I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. They could not refund me nor give me the seats I wanted. This is ridiculous never using them again.
Should have checked this site first. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. Your service is terrible and not worth the fee. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later.
0コメント